Top Gear Oz Tour gear . . . Some jobs are harder than others!
We recently produced the Accreditation passes for the Australian Top Gear Tour, and the whole job almost ended in tears. Three days before the passes were due for delivery the offshore supplier that was producing the cards for us emailed and said “sorry, the cards have not printed correctly, we will refund your money. . . ” which basically left us with no cards to supply our new client. Not a nice way to start a business relationship!
So I emailed the contact at Brand Events in Sydney, the company handling the tour and explained the situation. We had two options – 1. We could refund the money they had paid for the job, leaving them with no Accreditation passes for the tour or 2. If given just a little bit more time, we could pay another supplier an extra fee to rush the order through. Option 1 would have meant no profit for us, but no loss either. Option 2 meant no proift for us plus a loss of over $1,000, but we were happy to cop the loss in order to sort the order out for the client. Above and beyond as they say!
The client chose Option 2 and gave us 7 days to get the job done and delivered (these jobs typically take 3 weeks, so to say we were under the pump would have been a gross understatement).
After only 5 days, with two days to spare, the gear was delivered to both Brisbane and Sydney ready for the tour to commence. The client was happy, we were happy and our new “preffered” card supplier gets all our work from now on! RESULT!
I guess the moral of the story is, you get what you pay for! Some companies offer super cheap prices, but are not always there to back you up if things go bad. We pride ourselves on offering our clients great prices, but we are also very proud to say that if it all goes bad, we will be there to make it right.


